Your privacy matters to us. This Privacy Policy explains what personal information 98p collects when you use the platform, how we use it, who we may share it with, and what rights you have over your own data as a Pakistani player.
Last Updated: January 2026Before you read the full policy below, here is a plain-language summary of how we handle your personal information on the 98p platform.
98p collects personal data that is genuinely necessary to operate your account, process PKR transactions and run the platform. We do not collect data for its own sake. The specific categories of data we collect are listed in Section 1 of this policy, along with the reason each category is needed.
All data exchanged between your device and the 98p platform is protected by TLS encryption. Whether you are logging in, depositing via JazzCash or Easypaisa, or browsing your transaction history, the connection is encrypted so that third parties cannot intercept your data in transit.
98p does not sell, rent or trade your personal information to third-party advertisers, data brokers or any other commercial entities. Your data is shared only where it is operationally necessary — for example, with payment processors like JazzCash and Raast — or where we are legally required to do so.
Promotional communications from 98p — including SMS alerts about PKR bonuses, new game launches and PSL cricket betting offers — are only sent where you have opted in. You can update your communication preferences at any time through your account settings, and opting out is straightforward with no penalty.
A portion of the data we collect — including session duration, deposit frequency and wagering patterns — is used for Responsible Gaming monitoring. This allows 98p to identify potential problem gaming behaviour early and offer appropriate tools or support. This use of data is in your interest and is never used for commercial profiling.
As a 98p account holder, you have the right to request access to your personal data, ask for corrections, request deletion of certain data and opt out of marketing communications. Section 7 of this policy explains how to exercise each of these rights. Requests are handled promptly by the 98p support team.
When you register and use the 98p platform, we collect personal data in the following categories. We have listed the lawful basis and operational reason for collecting each type so you understand exactly what is gathered and why.
When you create a 98p account, we collect your full name, date of birth, Pakistani mobile number and email address (if provided). This information is necessary to create and maintain your account, verify that you are at least 18 years of age, and communicate with you about your account activity. We may also collect a copy of your CNIC (Computerised National Identity Card) or other identity document during our verification process.
To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast or bank transfer, we collect details associated with your payment method — such as the mobile number linked to your JazzCash or Easypaisa account, or your bank account details for Raast and bank transfers. We also maintain a record of all deposit and withdrawal transactions on your account. Full payment card numbers are not stored on 98p servers; card processing is handled by our payment service providers using their own secure infrastructure.
We automatically collect certain technical information when you access the 98p platform, including your IP address, device type, operating system, browser type and version, and the pages or game titles you visit within the platform. This data is used to ensure the platform functions correctly on your device, to detect and prevent fraud, and to maintain platform security.
We collect data about your activity on the platform — including the games you play, the bets you place (including cricket, PSL and T20 markets), the amounts wagered, game session durations and outcomes. This data is necessary for account management, settling bets correctly, managing bonus wagering requirements and conducting Responsible Gaming monitoring.
When you contact 98p support — whether via in-platform chat, email or another supported channel — we retain a record of the communication. This helps us resolve disputes, follow up on outstanding issues and improve the quality of our support service.
The personal data we collect is used for the following purposes. We use your data only for purposes that are compatible with why it was collected in the first place.
| Purpose | Data Used | Why Necessary |
|---|---|---|
| Account Management | Registration data, identity documents | To create, maintain and secure your account |
| Payment Processing | Payment method details, transaction history | To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast |
| Identity Verification | CNIC, date of birth, mobile number | To confirm age (18+) and prevent fraud or impersonation |
| Platform Security & Fraud Prevention | Device data, IP address, betting patterns | To detect duplicate accounts, bonus abuse and suspicious activity |
| Responsible Gaming | Session data, deposit frequency, wagering activity | To identify potential problem gambling patterns and offer support tools |
| Customer Support | Support interaction records, account data | To resolve queries and disputes efficiently |
| Marketing Communications | Mobile number, email, game preferences | Only where you have opted in — to inform you of PKR bonuses and promotions |
| Platform Improvement | Aggregated usage and gameplay data | To understand how players use the platform and improve the experience |
We do not use automated decision-making or profiling in a way that produces legal or similarly significant effects on your account, except where it is necessary for fraud or security purposes — and in those cases, you can request a human review of any automated decision.
98p does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary.
To process your PKR deposits and withdrawals, we share relevant payment details with the payment service providers you use — JazzCash, Easypaisa, Raast and our banking partners. These providers have their own privacy policies and are responsible for the data they handle in connection with payment processing. We share only what is necessary to complete the transaction.
The 98p game lobby is powered by third-party game providers. When you play a live casino game, slot or fish shooting game, technical gameplay data (such as bet amounts and round outcomes) may be shared with the game provider to run the game correctly and ensure accurate settlement. Game providers are contractually required to handle this data securely and not to use it for their own marketing or commercial purposes.
If we receive a lawful request from a Pakistani law enforcement agency, court or other regulatory authority, we may be required to disclose personal data in compliance with that request. We will not disclose more data than is required and, where legally permissible, will notify you of any such request.
We may share data with technology service providers who assist us in running the platform — for example, cloud hosting providers, analytics providers and customer support software vendors. These providers act as data processors on our behalf and are contractually bound to process your data only in accordance with our instructions and this Privacy Policy.
The 98p platform uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences and understand how players interact with the site. Below is a summary of the types of cookies we use.
These cookies are strictly necessary for the platform to function. They manage your login session, maintain your account state between pages and ensure the platform loads correctly. Without these cookies, the platform cannot work. Essential cookies cannot be disabled without breaking the site.
Functional cookies remember your preferences — such as your preferred language settings, last-visited game category or notification preferences — so that you do not have to reset them every time you visit. These cookies improve your experience without tracking your activity for marketing purposes.
We use analytics cookies to understand how players navigate the platform — which game categories are most visited, where players encounter difficulties and how the overall platform can be improved. Analytics data is aggregated and anonymised where possible and is used purely for internal platform improvement.
Security cookies help us detect suspicious activity — such as login attempts from unrecognised devices or signs of automated bot traffic — and protect your account from unauthorised access. These cookies are part of our fraud prevention infrastructure.
Protecting the personal data of our Pakistani players is a core operational responsibility at 98p. We implement a range of technical and organisational measures to safeguard your data from unauthorised access, disclosure, alteration or loss.
While we take robust measures to protect your data, no online platform can guarantee absolute security. If you believe your 98p account has been compromised, contact support immediately. Change your password promptly and do not share login credentials with anyone.
98p retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The general retention principles we follow are outlined below.
While your account is active, we retain all registration, transaction and gameplay data necessary to operate the account correctly. This includes your identity information, payment records and betting history. You can request a copy of this data at any time — see Section 7 for how to do this.
When an account is closed — whether at your request or due to a breach of our Terms and Conditions — we retain certain data for a defined period after closure. Transaction and identity records are retained for the period required by applicable financial regulations. After this retention period expires, personal data is securely deleted or anonymised.
Records of customer support interactions are retained for a period sufficient to allow follow-up on unresolved issues and to handle any disputes that may arise after a conversation is concluded. After this period, support records are deleted.
As a user of the 98p platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact 98p support with your request and your registered mobile number or account details so we can verify your identity before processing.
98p will respond to data rights requests within a reasonable period. We may need to verify your identity before processing certain requests to protect against fraudulent claims. There is no charge for exercising your data rights.
98p may send you promotional communications about PKR bonuses, seasonal offers, new game launches, PSL cricket betting markets and other platform updates. Marketing communications are sent only where you have given consent — either at registration or through your account settings.
You can opt out of marketing communications at any time by updating your communication preferences in your account settings. You can also contact 98p support directly with an opt-out request. Opting out of marketing will not affect account notifications — you will still receive important messages about your account balance, withdrawal confirmations, verification requests and security alerts.
98p is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step during the account registration process — by registering, you confirm that you are at least 18 years old.
Where we have reasonable grounds to suspect that an account holder may be under 18, we will suspend the account pending age verification. If verification cannot be completed satisfactorily, the account will be permanently closed and any balance will be handled in accordance with our Terms and Conditions.
If you believe that a minor has registered an account on the 98p platform, please contact support immediately so we can investigate and take appropriate action. The security of minors is taken seriously and all such reports are treated as priority cases.
We also strongly recommend that adult players who share a device with minors take steps to prevent children from accessing the 98p platform — for example, by using device-level parental controls and not sharing your login credentials.
98p may update this Privacy Policy from time to time to reflect changes to the platform, our data practices or applicable legal requirements. When we make material changes — those that significantly affect how we collect or use your personal data — we will update the Last Updated date at the top of this page and, where appropriate, notify registered players via in-platform notification or SMS.
We encourage you to review this Privacy Policy periodically. Continued use of the 98p platform after an update to the Privacy Policy constitutes your acknowledgment of the updated policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account.
Minor updates — such as corrections of typographical errors, clarifications that do not change the substance of the policy, or formatting improvements — may be made without notification. The Last Updated date will still be revised in such cases so you can identify that a change was made.
TLS encryption, secure password storage and strict access controls keep your 98p account and PKR transactions protected at all times.
Create Secure Account18+ only. Set a PKR budget before every session. Your Responsible Gaming tools are always available in account settings.
Responsible Gaming ToolsQuick answers to questions Pakistani players most commonly ask about how 98p handles their personal data.